this undertaking to my company to the original state "of electrical, mechanical," 2 based on commitments made in quality assurance, combined with the specificity and the formation of key projects. my company is willing to after-sales service in order to constrain the behavior of employees to reach for the user to provide satisfactory service and thoughtful purpose.
1, according to the contract supervision units to the relevant standards and drawings, and supervision to facilitate the supervision of equipment downtime for inspection to be part of 7 days notice in advance of demand-side supervision on behalf of.
2, the products assembled in the factory during the period for the user to be manufactured under the supervision of the products and related product knowledge training. i am also responsible for on-site operating personnel in the installation and assembly to guide the installation process carried out technical training, and provide relevant training materials. (the specific issues the two sides negotiated settlement)
3, for the supply of equipment in the manufacturing, transportation, loading and unloading the insured in case of accidents, which we will call for the demand side as soon as possible free of charge for equipment replacement, repair, until the demand-side satisfaction.
4, the process out of the box found in the missing pieces, and other non-user components causes the loss, padded side is responsible for the missing parts for free as soon as possible. in the equipment, installation, commissioning process and the future operation of the equipment found in shelf-life period of quality problems, i have three packs of the division will provide users free of charge.
5, the product arrived, i division will send a technical service personnel to the scene, sales staff or service personnel according to user requirements to the scene within 24 hours.
6, the product life-long maintenance. since i am the secretary, if the design, manufacture, materials and purchased parts defects on the exposed, i will be responsible for providing qualified parts and service personnel with the local sales, 8-under 12 hours to send personnel to on-site repairs to ensure safe operation of equipment.
7, providing spare parts and services, organization of the user forums, listen to their views. on-site installation of equipment will be based on user requirements to guide the installation or contractor to install form (the specific procedures will be clear in business terms), regardless of what sort of installation form, i am the secretary will send the relevant personnel at the installation site, to ensure products meet the technical conditions require.
8, free of charge for users to store spare parts, allowing users to minimize the number of spare parts management. need for spare parts to run the site, i will promptly sent to the secretary (except for imports of parts).
9, if successful, this undertaking will become an integral part of the contract, and contracts have the same legal effect.
